Orders are typically processed within 2–5 business days after purchase. During product launches, pre-orders, or high-volume periods, processing times may take longer depending on product availability and order volume. Once your order has shipped, you will receive tracking information.

After your order ships, you will receive a confirmation message with tracking information so you can monitor the status of your delivery.

Due to the limited nature of our releases, all sales are final. We do not accept returns or exchanges once an order has been placed.

If your order arrives damaged or you receive the wrong item, please contact our support team within 7 days of delivery. Include your order number and clear photos of the issue so our team can review the claim.

Once the issue has been reviewed and approved, we will provide the appropriate resolution, which may include a replacement or refund.

Please allow time for our team to review submitted claims before a resolution is issued.

Shipping availability depends on the destination and carrier options available at checkout. Additional shipping fees and customs charges may apply.

For order inquiries or general questions, please contact support@condenaofficial.com. We typically respond within 24–48 hours during business days.